nCloud Connect enables retail stores to deliver personalized and interactive shopping experiences to their customers. Stores use our communication and collaboration tools to boost their brand, enhance the shopping experience, improve customer service, and increase customer loyalty.
Qualifiers
Is nCloud Connect the right fit for your business? Use the below identifiers to determine if a hosted pbx solution is the way to go. If you find yourself saying yes to these questions, than the nCloud Connect system is the right fit for your business.
- Do you have multiple locations that require expensive private network links to be able to extension dial?
- Is your phone system outdated, and require costly maintenance contracts?
- Do you have an IT staff member that has the ability to make changes on the fly?
- Are you looking to eliminate unexpected charges with predictive monthly billing?
- Are you having a hard time communicating with your teammates while on the road?
- Tired of clients calling your personal cell phone for business related calls?
- Finding yourself out of phone or internet services, causing loss of business?
Happy with your current phone system, but frustrated with your carrier line services because of high fees and terrible support? Learn more about the carrier services we offer.
Features
- Auto-Attendant
- ANI Screener
- Call Forwarding
- Holiday Greetings
- Call Recording
- Call Analytics
- CRM Integration
- Corporate Address book
- Voicemail
- Custom Music on Hold
- Call Queuing
- Contact Center Solutions
- Mobile Application
- Desktop Faxing
- Conference Bridge
Benefits
- Enhance the customer experience, reduce wait times, and communicate via voice, video or email
- Automate messages to include store hours and other frequently asked questions to ensure customers get the information they are seeking without needing to speak to an associate
- Resolve customer issues quickly by directing callers to the right person with the right skills the first time
- Customize recordings to inform customers of sales and special events
- Mobile access enables store employees to spend more time with customers by eliminating the need to be near their desk phone
- Analyze call details and trends to staff appropriately and handle high call volume during peak times and seasonal spikes
- Record and monitor calls to provide training and feedback for store employees and call center agents
- Better insight into customer and employee behavior helps retailers streamline their processes and increase efficiencies
- Save time and money by reducing IT burden with the easy to use portal for managing and modifying call features
- Easily scales as you grow your business by adding new locations or employees.
- Improve reliability and reduce downtime with redundancy
- Compare call activity across multiple locations to analyze and optimize the performance of individual stores
