Securing sensitive customer data is a top priority for banks and financial services institutions. nCloud Connect offers financial service businesses secure and uninterrupted communication so they can deliver the best customer experience to clients anywhere, anytime. Improve response times and enable clients to make decisions faster by providing real-time access to customer care and financial information. Promote collaboration, enhance mobility, and meet the high expectations of clients with one easy to manage communication solution.

NetCarrier has dealt with every issue we’ve had (either system-related or self-imposed) promptly and professionally. And this is after they secured our business and guided us through the biggest phone transition this company has seen. NetCarrier is a great company to work with.”

Josh Cohen, Sr. Telephony Administrator, Freedom Mortgage

Qualifiers

Is nCloud Connect the right fit for your business? Use the below identifiers to determine if a hosted pbx solution is the way to go. If you find yourself saying yes to these questions, than the nCloud Connect system is the right fit for your business.

  • Do you have multiple locations that require expensive private network links to be able to extension dial?
  • Is your phone system outdated, and require costly maintenance contracts?
  • Do you have an IT staff member that has the ability to make changes on the fly?
  • Are you looking to eliminate unexpected charges with predictive monthly billing?
  • Are you having a hard time communicating with your teammates while on the road?
  • Tired of clients calling your personal cell phone for business related calls?
  • Finding yourself out of phone or internet services, causing loss of business?

Happy with your current phone system, but frustrated with your carrier line services because of high fees and terrible support? Learn more about the carrier services we offer.

Features

  • ANI Screening
  • Design dynamic IVR or Auto-Attendant
  • Conditional or Unconditional Call Forwarding
  • Find me Follow me
  • Call Park, Call Recording, Call Transfer, Call Conference
  • Ring Group
  • Caller ID
  • Call Analytics
  • CRM Integration
  • Instant Messaging
  • Email to Fax
  • Voicemail
  • Caller ID
  • Music on Hold

Benefits

  • Communicate with partners and clients securely via voice and messaging in real-time to immediately address concerns from anywhere at anytime
  • Record customer communications to ensure you are meeting compliance regulations
  • Enable remote workers and distributed workforce with the use of collaborative communication tools from one platform that can be accesses on any device to enable effective communication from the office, at home or on the go
  • Communicate quickly and efficiently to share valuable information to help clients make transaction and investment decisions in a timely manner
  • Protect personal client data with built-in firewall and multi-level security to prevent hacks to the system
  • Provide clients with a more personalized experience and communicate more effectively by interacting with them in the way they are most comfortable, face-to-face, phone, email or IM
  • Keep up to date records of customer transactions, inquiries, and conversations
  • Easily scale to handle the increased volume from additional agents, locations, mergers or acquisitions
  • Increase up-time and prevent outages with high-level redundancy to make sure you never miss a call
  • Use IVR and call routing to ensure clients get to the right person or department to reduce hold time and increase resolution times
  • Coach, train and monitor agents to improve performance, client interactions and the overall customer experience

Learn more about nCloud Connect!

Speak with One of our Cloud Communication Experts