nCloud Connect Cloud Communications offers the following packages to empower business communications and enrich the customer experience.
ANI Screener Per User Blacklist Forward To Extension
Route calls based on the Caller ID of the caller. Calls can be configured to be disconnected, transferred to voicemail, or transferred to another extension.
Advanced Call Forwarding Date & Time Scheduling (Find Me Follow Me)
Forward calls with enhanced scheduling options where you can pick the dates, times and frequency (daily, weekly, monthly, yearly).
Call Detail Reporting
Monitor and analyze call details and history to inform supervisors, advise staff and improve customer experience. Call reporting includes caller ID, dialed number, call duration, transferred/forwarded and more.
Allows calls to be answered when a user is away from their desk or at an alternative location by forwarding callers to internal extensions or external phone numbers.
Directed Call Pickup
Pickup an incoming call on your phone for another user by dialing a star code.
Forward on Call Reject
Send callers to a predetermined location rather than voicemail on a rejected incoming call.
nCloud Connect Web User Portal
Comprehensive web user portal allows you to efficiently manage your user and administrative information.
View System CDR's in User Portal.
Take advantage of Voicemail to Email and access your messages from anywhere.
Voicemail with Management Portal
Read, listen and manage voicemail from a single web portal.
Reduce and optimize office space by allowing users to log into a shared phone where they retain their extension and personal settings.
Save time and money by enabling employees to send and receive faxes directly from their user portal.
Ad Hoc Call Recording
Get on demand ad hoc call recording to elevate quality control, sales training , dispute resolution and employee performance.
Personal Automated Attendant
Enhance voicemail by offering the option to forward calls to cell phones or other users for immediate attention instead of leaving a message.
Unify teams and engage partners in a virtual meeting with a conference bridge to ensure productive and effective business communication.
Enhanced Call Routing
All contact center lite distribution strategies, and welcome, music on hold and goodbye audio. No reporting, supervisor functions or queue call recording.
Direct Inward Dial
With caller ID, outpulsing and inbound CNAM.
Bria Enterprise Collaboration Add-Ons
Instant Messaging, Video, Presence, Voicemail and Call Features all accessible via the mobile application.
Team Video Conferencing
Up to 5 internal participants can collaborate in a video conference.
Share your desktop screen with a click to anyone on any device.
PC Soft Phone
Make and receive calls from your PC with advanced call features - call transfer, forward and more.
Team messaging in a single window. Start 1:1 messages or chat rooms.
Internal/external video conferencing for up to 200 patricipants.
Contact Center Lite (Includes all Unify Features – Bria add-ons are not included)
All Call Distribution Strategies
Queue Historical Reports
Live Agent Monitoring
Live Queue Monitoring
Inbound Queue Recordings
Listen, Whisper (coaching), and Barge on Live Calls
Contact Center Enterprise (requires unify seat)
Agent Scheduling & QA
Call Recording & Reporting
Web-Based or Desktop Agent Client
Advanced Feature Add-Ons
Business Conferencing Services
System Call Recording
Professionally Recorded Greeting
Business Desktop Faxing