nCloud Connect’s Cloud Communications Solution Easily Integrates with Your Company’s CRM and Other Crucial Business Applications to Maximize Productivity and Efficiency.
Customer service departments are continuously trying to improve the customer experience. It is important that the initial contact must is prompt and informative. As a business, contact centers strive to expedite the success rate and provide quick call resolution to callers.
Contact center service providers that integrate their call center solution with third-party applications are more apt to increase their customer’s success. Boost productivity by integrating your business applications with your communication and collaboration tools. Our enterprise contact center solution integrates with any of the following business applications:
- Sales Force
- Service Now
- Microsoft Dynamics 365
Centralize the handling of calls, webchat, email, and SMS in a single application with our omnichannel capabilities. Keep an eye on service levels, and analyze team performance by queue, team, or agent with real-time dashboards and historical reports. Centralize management from one portal, accessible anywhere, any time.
nCloud Connect offers a desktop application that provides the following features to incorporate your phone and desktop for quicker response times.
This application includes:
- Instant Messaging,
- Softphone Capabilities,
- Voicemail Management,
- File Sharing,
- Presence Monitoring to Increase Employee Productivity,
- Video Conferencing,
- Access Through Web/Desktop Application,
- Email Integration for Easy Meeting Scheduling.
Seamlessly continue your conversations from the phone to the mobile app, to the desktop client for increased integration.