nCloud Connect allows government agencies to increase availability and responsiveness with a highly scalable and flexible communication system. It delivers one easy to use, integrated solution, that fosters collaboration, mobility, and efficiency while meeting the security needs that government agencies require.

Qualifiers

Is nCloud Connect the right fit for your business? Use the below identifiers to determine if a hosted pbx solution is the way to go. If you find yourself saying yes to these questions, than the nCloud Connect system is the right fit for your business.

  • Do you have multiple locations that require expensive private network links to be able to extension dial?
  • Is your phone system outdated, and require costly maintenance contracts?
  • Do you have an IT staff member that has the ability to make changes on the fly?
  • Are you looking to eliminate unexpected charges with predictive monthly billing?
  • Are you having a hard time communicating with your teammates while on the road?
  • Tired of clients calling your personal cell phone for business related calls?
  • Finding yourself out of phone or internet services, causing loss of business?

Happy with your current phone system, but frustrated with your carrier line services because of high fees and terrible support? Learn more about the carrier services we offer.

Features

  • Contact Center Solutions
  • Call and Agent Monitoring
  • Call Queue and Queue Monitoring
  • Auto Attendant
  • Call Forwarding
  • Call Recording
  • Conference Calling
  • Real-Time Call Analytics
  • CRM Integration
  • Voicemail
  • Custom Music on Hold
  • Personalized Greetings
  • Desktop Faxing
  • Corporate Address book
  • Call Paging
  • Instant Messaging
  • Intercom
  • Mobile App

Benefits

  • Increase efficiencies and enhance collaboration between government agencies and employees with one integrated communication solution
  • Constituents and government agencies can communicate by voice, text, and email on any device to support mobile, remote and distributed workers
  • Intelligent call routing routes constituents and employees to the right person with the right expertise to answer questions accurately and quickly
  • Dial by extension, transfer and forward calls to the office, official, agency and more
  • Deliver multi-lingual time-sensitive information to keep employees and residents informed
  • Secure and reliable solution with redundant infrastructure guarantees connectivity even during natural disasters
  • High quality and scalable to meet your unique needs as demand grows
  • Boost communications with constituents, citizens, and supporters and enable employees to resolve issues quicker and make faster decisions
  • Greet callers with customized messaging and prompts via auto attendants to free up resources by eliminating the need for additional receptionists or operators
  • Customize hold time messages to inform the public of current events, announcements, instructions and guidance in emergencies
  • Monitor call volume and details across your government agencies, state and local offices with a single dashboard view

Learn more about Connect mobile solutions for your government agency!

Speak with One of our Cloud Communication Experts